Privacy Policy

Information We Collect

We collect information to provide better financial education services. When you visit our website or use our educational resources, we gather data that helps us understand your learning needs and improve your experience.

How We Use Your Information

Your information helps us deliver relevant financial education content tailored to Australian business needs. We use this data responsibly to enhance your learning experience and provide valuable resources.

Educational Services: We use your data to recommend courses, send educational materials, and track your progress through our programs. This includes matching you with appropriate learning paths based on your business background and goals.

Communication: We contact you about course updates, new educational content, and important announcements related to your studies. You can adjust these preferences anytime through your account settings.

Website Improvement: Analytics data helps us understand which content resonates most with learners, allowing us to create better educational resources and improve navigation.

Data Sharing and Disclosure

We limit data sharing to essential service providers and never sell your personal information. Our approach prioritises your privacy while ensuring we can deliver quality educational services.

All third-party providers must meet our privacy standards and are contractually bound to protect your information. We review these partnerships regularly to ensure continued compliance with Australian privacy laws.

Your Privacy Rights Under Australian Law

Under the Australian Privacy Principles (APPs), you have significant control over your personal information. We make it straightforward to exercise these rights and manage your data.

Access Your Data: Request a copy of all personal information we hold about you, including learning records and communication history. We typically provide this within 30 days at no cost.

Correct Inaccuracies: Update or correct any incorrect information in your profile or learning records. You can make many changes directly through your account dashboard.

Data Portability: Receive your information in a structured format that you can transfer to another service provider if you choose to continue your education elsewhere.

Deletion Rights: Request deletion of your personal information, subject to our legitimate business needs and legal obligations. Some educational records may be retained for compliance purposes.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorised access, loss, or misuse. Our security measures meet Australian standards and are regularly updated to address emerging threats.

All data transmission occurs over encrypted connections using industry-standard SSL certificates. Our servers are hosted in secure Australian data centres with 24/7 monitoring and access controls.

While we maintain high security standards, no system is completely risk-free. We promptly notify affected users and relevant authorities of any security incidents that may impact personal information.

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Learning Records: Course completion certificates and transcripts are retained for seven years to support ongoing career development and verification requests from employers or professional bodies.

Account Information: Basic profile data is kept while your account remains active, plus an additional two years after account closure to handle any queries or disputes.

Communication Records: Email correspondence and support tickets are archived for three years to maintain service continuity and resolve any future issues.

When retention periods expire, we securely delete information using industry-standard data destruction methods. You can request early deletion of certain data types, though some information must be retained for legal compliance.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and understand how our educational content performs. You have control over these technologies through your browser settings.

Essential Cookies: These enable core website functionality like remembering your login status and course progress. These cookies are necessary for the site to work properly.

Analytics Cookies: We use tools like Google Analytics to understand which educational content is most helpful and how users navigate our site. This data is anonymised and helps us improve our resources.

You can disable cookies through your browser settings, though this may affect some website functionality. Our cookie banner allows you to customise preferences for non-essential cookies when you first visit the site.

International Data Transfers

While we primarily store data within Australia, some educational services require international data transfers. When this occurs, we ensure adequate protection through approved safeguards and contractual agreements.

Our learning management system provider maintains servers in both Australia and the United States, with appropriate privacy shields and standard contractual clauses protecting your information during any international processing.

We only work with international partners who demonstrate compliance with privacy standards equivalent to Australian requirements. You can request information about specific international transfers that may affect your data.